Find out our Cards

The difference between Credit and Debit Card

A Credit Card is a payment instrument linked to a line of credit approved by the Bank, which represents the card limit. After using the card, you may choose to pay only the Minimum Monthly Repayment amount and repay the expenses outstanding amount in the following months, subject of applicable interests.
A Debit Card is a payment instrument linked to a current account and its use is enabled by the availability of funds in this account.

Who has the right to have a card?

Every person that have a current account at Intesa Sanpaolo Bank Albania can have a Debit Card.
You can get a Prepaid Card at the moment you apply near any of our Branches.
Note: If you apply for a  Mastercard GoId or Credit Card, first you need a approval from the Bank.

Which card is suitable for me?

If you need a card to pay for goods and services priced mainly in LEK, or to
withdraw your monthly Lek salary from ATM Machines, then, the card Visa Inspire is the ideal card for you, since all transactions undertaken are
expressed in Lek.
If you need a card to make payments for goods and services priced mainly in
USD, then, the VISA Classic card is the card for you, since all transactions
undertaken are expressed in USD.
If your expenses are mainly in EUR, then, the Mastercard Standard & Mastercard Gold would be the most appropriate cards for you, since all transactions undertaken are expressed in EUR.
Note: You can apply for and have more than one card. The card currency will
help you avoid currency conversions while performing transactions in a currency different from your card currency.

How do I receive my card and PIN?

You must go to the nearest Branch of Intesa Sanpaolo Bank Albania where you completed the application form, to receive your card and your PIN.

How do I apply for an additional card?

Yes, you may request an additional card for a person or persons, chosen by you
and agreed to by us to hold a card linked to your account.

Initially you can apply in the same time with the application form for the principal
card, or afterwards with the completion of a specific application form.

Both you and the additional cardholder must be present at the branch to
complete and sign the specific application form.

How can i change my PIN?

You can change your PIN at any time, using Intesa Sanpaolo Bank Albania
ATMs.
1. Select “PIN change” by pressing the fourth button on the top left of the
screen at the main menu.
2. Enter your new PIN.
3. Enter your new PIN to confirm it.
DON’T FORGET TO TAKE YOUR CARD.

What will happen if I forget my PIN?

You should notify the Bank in order to receive a new PIN. Visit the nearest Intesa Sanpaolo Bank Albania Branch or call our  Call Center: 0800 6000; +355 4 2276 222 or +355 4 2276 223, during normal working hours.
After working hours, on weekends or holidays, please call the mobile telephone number: +355 69 20 80 903.

Where can I use my card?

You can use your card in millions of ATM locations displaying the VISA and/or
Mastercard logo in Albania or abroad 24 hours a day, 7 days a week.
In addition, you can use your card to purchase goods and services at any merchant location throughout the world displaying the VISA and/or MasterCard logo.
You can also use your card (excluding VISA Inspire) to make hotel, airline
ticket and car rental reservations, Internet purchases and much more.

A kanë komisione kartat?

Kartat tona kanë komisione të ndryshme mirëmbajtje dhe/ose lëshimi të cilat janë të publikuara në Kushtet e Punës për Individë.

Të gjithë individët që janë pagamarrës pranë Bankës tonë e përfitojnë kartën VISA Inspire pa asnjë komision mujor.

What should I do if my card is lost or stolen?

If your card is lost or stolen, please call immediately the Call Center number on the back of the card: +355 42 276222/3 or Mob: +355692080903, in order to block your card instantly.
Visit one of the branches of the Bank as soon as possible to report any suspicious transaction.

Where can i see all my transactions?

1. Near any of our Brenches. Visit one of our Branches and get a Statement

2. Now more easier with DIGITAL BANKING.
Click on "Menu" > "Accounts" > Click on "Details" of the account you want to see all your transactions > Click on the Export icon and automaticly you get the Statement.

What to do if I don't recognize a transaction?

Please call immediately the Call Center number on the back of the card: +355 42 276222/3 or Mob: +355692080903, in order to block your card instantly.
Visit one of the branches of the Bank as soon as possible to report any suspicious transaction.

Çfarë do të thotë "Contactless"?

Contactless is the latest technology feature incorporated in Credit Cards of Intesa Sanpaolo Bank Albania. It is a fast, easy and secure way to make payments at no need of inserting your card at a POS terminal, but simply tapping your card on the device. These payments usually do not need to enter the PIN code and its maximum limit is ALL 2,000 or two transactions. When the limit is reached (value or number of transactions) you should make a successful transaction using PIN code to enable other Contactless transactions.

Contactless transactions are now accepted everywhere displaying both Mastercard logo and contactless symbol at the payment terminal. Except for abroad, contactless transactions are also possible in many POS terminals of Intesa Sanpaolo Bank Albania and other local banks.

DON’T

• Don’t leave your cards unattended at work. There are more payment card thefts in the workplace than in any other single location.
• Don’t leave your payment cards in your vehicle. A very high proportion of payment cards are stolen from motor vehicles.
• Don’t lend your cards to anyone.
• Never sign a blank receipt. When you sign a receipt, draw a line through any blank spaces above the total.
• Don’t write your card number or PIN on a postcard or on the outside of an envelope.
• Don’t give out your card number over the phone unless you’re calling a company you know is reputable or you have initiated the contact.
• Don’t carry your PIN in your wallet or purse or write it on your card.