Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) in our ATM network is a service that allows you to withdraw cash from our ATMs and choose to have the withdrawal amount converted from the local currency to your home currency at the time of withdrawal.

When you use our ATMs, you may be presented with the option to complete your withdrawal in the local currency or have the amount converted to your home currency using DCC. Opting for DCC provides you with immediate visibility of the withdrawal amount in your familiar currency.

No, DCC in our ATM network is optional. You have the choice to accept the ATM's offer to convert the currency or decline and have the withdrawal processed in the local currency.

DCC can offer the convenience of knowing the exact amount you'll be charged in your home currency, making it easier to manage your finances and budget effectively.

Yes, there is an additional fee associated with using DCC. This fee is charged by the bank or the ATM operator and is disclosed to you before you complete the transaction. Also, you will have all transaction related fees printed in the ATM transaction receipt.

Only the DCC-related charges, which are presented as a markup fee on the exchange rate used to convert the amount into your home currency.

Reversing a DCC ATM transaction can be complex. To avoid this situation, it's advisable to carefully consider your choice before proceeding with the withdrawal.

The ATM will display the converted amount in your home currency, as well as any applicable exchange rate and fees, before you confirm the transaction. Compare the ATM's DCC exchange rate with the rate provided by your bank for currency conversion. Consider any extra fees associated with DCC. If your bank's rate seems more favorable, selecting the local currency option might be a better choice.

While it is not possible to reverse a DCC ATM transaction, you can avoid this situation by making a well-informed decision at the ATM.

If you encounter problems with a DCC ATM withdrawal, you may contact our customer support for further assistance. We advise you to contact your card issuer to resolve any potential disputes.