• No Suggestions Result

About us

Intesa Sanpaolo is the leader in Italy in all business areas: retail, corporate and wealth management.

Intesa Sanpaolo Bank

Intesa Sanpaolo Bank Albania is a leading bank in the country that offers companies, institutional and high-income private clients, as well as small and medium-sized businesses and individual customers, reasonable solutions through a wide range of innovative products & services and a network of 35 branches, in different cities of the country, which continues to expand strategically, following closely the economic development of Albania. Business innovation and service improvement at Intesa Sanpaolo Bank Albania are inspired by our customers.  The Bank through its “Listening 100%”programme and the yearly Customer Satisfaction surveys builds up its business strategy and action plans.

Intesa Sanpaolo has a strategic international presence, with approximately 1,000 branches and 7.2 million customers, comprising subsidiaries operating in commercial banking in 12 countries in Central Eastern Europe and Middle Eastern and North African areas and an international network of specialists in support of corporate customers across 26 countries, in particular in the Middle East and North Africa and in those areas where Italian companies are most active, such as the United States, Brazil, Russia, India and China.


*Data as per 30 October 2020

Our mission

Our activity

Our Mission

We work to provide quality banking and financial services for our customers and activate ways to promote development in all the areas where we operate. We encourage a style of growth that is attentive to sustainable results and the creation of a process based on trust deriving from customer and shareholder satisfaction, a sense of belonging on the part of our employees and close monitoring of the needs of local communities. We compete on the market with a sense of fair play and are ready to cooperate with other economic entities, both public and private, whenever it is necessary to reinforce the overall capacity for growth in the economies of the countries where we operate.

Our Activity

The Bank plays an important role as a major lender for Corporate and SME guided by principles of “sustainability”. In line with its role of “bridge bank” between potential Italian investors and opportunities offered from Albania, the bank is very active in its banking relationship with customers operating in the hydroelectric and energetic field. The lending activity goes along with a prudent approach in making adequate provisions on loans portfolio and paying a great attention to cost control without cutting the investments for growth.
Pro-activity and simplicity in the retail business determines the relationship with our retail customers. The bank continuously builds partnerships with private and public institutions of the country in order to facilitate a full range of banking services that increase the fidelity of the customers.

Our Values

We pursue our goals with honesty, fairness and responsibility in the full and true respect of the rules and professional ethics and in the spirit of signed agreements.

We set ourselves the goal of continuous improvement, farsightedness, anticipating challenges, cultivating extensive creativity aimed at innovation; moreover we recognise and reward merits.

We are committed to making transparency the basis of our actions, advertising and contracts in order to allow all our stakeholders to make independent and informed decisions.

It is our intention to combine large-scale operations with profound local roots and to be a bank with a broad vision, without losing sight of individuals.

We are committed to eliminating all forms of discrimination from our conduct and to respect differences in sex, age, race, religion, political and union persuasions, language or disability.

The value of each single person is a guide for our modus operandi: we use listening and dialogue as tools for continuously improving our relationships with all our stakeholders.

We aim to use all our resources attentively, promote behaviour based on the best use of resources and the avoidance of waste and ostentation, and we give priority to choices that take sustainability into account.

General Information

Commercial Name: Intesa Sanpaolo Bank Albania sh.a

Address: Str. "Ismail Qemali" Nr.27, Tirana

NIPT (NUIS):  J81817006P



You can contact us in our phone number or visit one of our branches


08006000 (Free from Albtelecom)

TEL: +355 4 22 76 000

CEL: +355 69 20 80 903

Need help?

Contact our digital branch service

Choose the right assistance for you

+355 68 7573 000

Press 1 for Albanian; 2 for English; 3 for Italian
To be connected to Customer Service
To report a Lost or a Stolen Card
For Treasury Services
To return to Initial Menu